Preorder & Shipping FAQ

What is a preorder and how does it fund production?

All of our ita bags are made exclusively through preorder. Your purchase helps us reach the funding amount required to place a production order with our overseas manufacturer. The bags are not pre-made or currently in stock — each order directly supports bringing the design to life. Once the preorder period closes and sufficient funds are collected, the production order is officially placed.

What is the minimum order requirement?

Each preorder must reach a minimum number of orders before production can move forward. If the minimum is not met, production cannot begin. Customers are notified by email about the status of the preorder. When the minimum is reached, production is approved and funded — at that point all sales become final.

How long does production and shipping take?

Please allow for the following estimated timeframes after the preorder period closes:

Production: approximately 6–8 weeks for manufacturing to complete.
Shipping to us (Hawaii): approximately 2–4 weeks for the bags to travel from our overseas manufacturer to our home base.
Quality check & dispatch to you: approximately 2–6 days for us to inspect each bag and ship orders out in the order they were received.

Estimated total wait time: approximately 8–12 weeks or longer from the close of the preorder period before your order ships to you.

These are estimates only. Timelines may be affected by factors outside our control, including manufacturing delays, material shortages, customs processing, holidays, and international shipping conditions. We do not guarantee specific delivery dates.

When will I receive my tracking number?

Once your order is marked as shipped, a tracking number will be sent to the email address you provided at checkout. Please make sure your email address is entered correctly. Pumpkin Comfort LLC is not responsible for lost, stolen, or damaged mail once packages have left our home base.

Can I change my shipping address?

Please double- and triple-check your name and address before your order ships. If you need to update your address, do so before we send out shipping emails announcing that packages are going out. Once a shipping label has been created, an address change will require you to pay for a new shipping label.

Are sales final? What if my item has a defect?

All sales are final. Because preorder quantities are ordered based on customer purchases, we are unable to accept cancellations, refunds, exchanges, or chargebacks after production has been funded and submitted to the manufacturer.

However, every order is quality-checked before shipping. If your item arrives with a manufacturing defect or we send you the wrong item, please contact us and we will make it right.

If you have questions or concerns before production begins, reach out — we understand life happens.